Job Description

Excited to work for a key Belgian player in the energy landscape?

The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.

Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.
Product Owner Contact Center
Requisition ID:  10346
Posting Start Date:  29/10/2025

A key role at the heart of Elia’s digital transformation

 

Every year, Elia receives around 95,000 information requests about works carried out near its high-voltage installations.

 

The Contact Center is often the first point of contact with Elia and ensures that these works are carried out correctly and safely.

 

In this context, you will be responsible for the development, stability and evolution of the tools and processes that support these interactions — efficiently, seamlessly, and in compliance with legal requirements (Gigabyte, IMKL 3.0, etc.).

 

Your main responsibilities

 

You will work closely with development and operational teams to:

 

  • stabilise and improve existing processes;
  • support internal users and enhance their efficiency;
  • translate customer and stakeholder needs into concrete solutions;
  • contribute to continuous improvement and innovation of systems.

Concretely, your role includes

 

  • Implementing the Product methodology as defined within Elia.
  • Defining and communicating a clear product vision aligned with user needs and group strategy.
  • Developing and maintaining a product roadmap (features, priorities, release planning) to ensure operational continuity within the legal framework.
  • Managing and prioritising the backlog according to user and stakeholder needs.
  • Coordinating the implementation of product evolutions, as well as documentation (interaction maps, manuals, processes and procedures) and user training.
  • Developing a dashboard to measure performance and customer satisfaction, conducting surveys and proposing continuous improvements.
  • Collaborating with other Product Owners to ensure a coherent and integrated approach to digitalisation within Elia and to strengthen product robustness.

Your impact

 

As Product Owner of the Contact Center, you will play a key role in the digitalisation and efficiency of the services Elia provides to its external partners (contractors, design offices, public authorities, local residents…).

 

Thanks to your work, thousands of construction projects take place safely each year near the high-voltage network.

 

You will directly contribute to the safety, reliability and energy transition of the country.

What you bring

 

  • Master’s degree in IT, engineering, business or equivalent experience.
  • Initial experience in product ownership, process improvement or digital transformation is an asset.
  • Good knowledge of Agile methodologies.
  • Analytical, customer- and solution-oriented mindset, able to unite teams.
  • Strong communication, leadership and problem-solving skills.
  • Willingness to work regularly on site in Merksem and Crealys.
  • Good command of Dutch, French and English.

Why join Elia Group?

 

Joining Elia means:

 

  • Having a concrete impact on building tomorrow’s electricity network — safer and more sustainable.
  • Growing in a digital and innovative environment, at the heart of major transformation projects.
  • Collaborating with passionate teams sharing one ambition: to build a reliable, renewable energy future.
  • Developing your expertise within a strong, internationally recognised group (Elia Group – Elia Belgium & 50Hertz Transmission).

Offer

 

  • Salary: a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results.
  • Insurance: group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance.
  • Vacation: You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment).
  • Social fund: Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs.
  • Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement.
  • Discounts: you will enjoy a 30% discount on your gas and electricity bill.
  • Mobility: we will offer you a company car and public transport or a mobility budget.
  • Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price. 

Ready to make a difference?

 

Join Elia and help shape the electricity network of the future.

 

Your work will have a direct impact on the safety, reliability and performance of our national grid.

Location

 

Avenue de Vilvorde 126, 1000 Brussels

There’s something electric in the air with this job offer!

In exchange for your work and dedication, you enjoy the following benefits:

  • A job full of variety with a top employer: Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to further develop your knowledge and skills.
  • Focus on personal growth and well-being at work: Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost.  At the same time, as a top employer, we put maximum effort into a positive work culture in which your well-being is central.
  • Development opportunities for a challenging career: At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.
  • A diverse team of passionate colleagues: Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

These are just a few of the benefits that distinguish Elia as a Top Employer. We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!
Apply now