Job Description

Excited to work for a key Belgian player in the energy landscape?

The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.

Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.
Product Owner - Digital Enhancement
Requisition ID:  10617
Posting Start Date:  19/01/2026

Function

Elia Group is at the forefront of the energy transition. We are looking for a highly motivated and experienced Product Owner to manage and drive the development of our Digital Workplace User Support product. 


You will be responsible for defining product vision, roadmap, and growth opportunities for our User support platforms. You will work closely with stakeholders, development teams, and designers to deliver an intuitive and user-friendly digital environment that enhances productivity and user experience. Concretely you will be the Product Owner of a SCRUM team that builds, governs and supports group wide solutions.

 

Responsibilities:

  • Define and manage product vision, roadmap, backlog, and growth opportunities for the product.
  • Work closely with stakeholders to understand their needs and translate them into product requirements.
  • Collaborate with other product owners from Digital Enhancement to ensure coherent vision and roadmap.
  • Collaborate with development teams to ensure product requirements are understood and implemented effectively.
  • Prioritize features and tasks with other departments, tracking and reporting on the product's roadmap, and milestones. Ensure operational excellent, resilience and 2nd level support of the product together with the product team.
  • Ensure knowledge transfer to users' 1st line support via handbook is performed and organize on-duty service (after Business hours support) when needed together with the other product owner of the product line.
  • Collaborate with UX/UI designers to create an intuitive and user-friendly digital environment.
  • Monitor and analyze market trends to ensure state of the art solution.
  • Measure product performance and customer satisfaction using appropriate tools and techniques. Meet on a regular basis the 1st level support manager to review the incident and tickets created to improve the offering.
  • Conduct user research and gather feedback to improve the product continually.
  • Facilitate communication throughout the development process, ensuring all stakeholders and management are aligned and understand the product strategy, progress and budget.
  • Collaborating with procurement in the context of tendering processes.
  • Support HR in their related negotiation with the worker 

Your Profile

 

  • Degree in Computer Science, Business, engineering or a related field.
  • Proven experience as a Product Owner, Product Manager, or similar role in product management in IT area, preferably related to information management.
  • Experience with digital workplace solutions that support user request / user support request – example of tools: Ivanti, Service Desk, serviceNow, Zendesk, PagerDuty. Solution for call flow is also included. All tools needed to support any type of request from users.
  • Good understanding of 1st, 2nd and 3rd line support organization.
  • Good understand of ITSM and ITIL standards.
  • Strong understanding of Agile methodologies, tech-savvy and curious about new technologies
  • Excellent leadership, communication, and presentation skills.
  • Strong problem-solving skills and willingness to think outside the box and roll up one’s sleeves to get the job done.
  • Skilled at working effectively with cross-functional teams.
  • Language skills: Fluent in English; Dutch, French or German are a plus

Offer

 

Salary: a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results. 
Insurance: group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance. 
Vacation: You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment). 
Social fund: Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs. 
Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement. 
Discounts: you will enjoy a 30% discount on your gas and electricity bill. 
Mobility: we will offer you a company car and public transport or a mobility budget. 
Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price.  Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price. 

Location

Emperor - Keizerslaan (close to Central Station)
Hybrid way of working
Occasional travel to Berlin (once or twice per quarter)

There’s something electric in the air with this job offer!

In exchange for your work and dedication, you enjoy the following benefits:

  • A job full of variety with a top employer: Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to further develop your knowledge and skills.
  • Focus on personal growth and well-being at work: Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost.  At the same time, as a top employer, we put maximum effort into a positive work culture in which your well-being is central.
  • Development opportunities for a challenging career: At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.
  • A diverse team of passionate colleagues: Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

These are just a few of the benefits that distinguish Elia as a Top Employer. We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!
Apply now