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Excited to work for a key Belgian player in the energy landscape?

The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.

Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.

Only together can we make the biggest impact possible! We believe in the power of diversity: we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.

Service Delivery Manager

Reference ID:  9513

Function

 

Are you passionate about IT infrastructure and service excellence? Elia Server Team is seeking a Service Delivery Manager to enhance the quality and efficiency of our IT services. You’ll play a key role in supporting our IT Infrastructure Operations, ensuring seamless service delivery, compliance, and continuous improvement.

 

Ready to take your IT service management career to the next level? Join us and make an impact!

 

Your Role:

 

As a Service Delivery Manager, you will be the bridge between our IT Infrastructure teams and internal stakeholders, ensuring smooth operations and continuous service enhancements. You will own and manage the Server Team portfolio, overseeing compliance, service improvements, and risk management.

 

You’ll be responsible for:

 

  • Driving service excellence by managing the IT infrastructure service portfolio and ensuring it aligns with stakeholder expectations.
  • Ensuring compliance and security, following up on regulations in Belgium and Germany, managing IT security risks, and overseeing audits.
  • Handling critical incidents and escalations, leading root cause analyses (RCA), and implementing lessons learned.
  • Managing service contracts and documentation, ensuring smooth purchasing and contract processes.
  • Developing and refining Service Level Agreements (SLAs) while continuously optimizing workflows and incident response strategies.

Your Profile

We need a proactive and solution-oriented professional who thrives in a fast-paced environment.

You should have:

 

  • A strong IT infrastructure background (Active Directory, database services, virtualization, IT security, networks, etc.).
  • A degree in IT or a related field (bachelor or master’s level).
  • Proven experience in IT service management (3+ years), ideally in large organizations (500+ users).
  • A deep understanding of ITIL principles and best practices.
  • Excellent communication and teamwork skills, with the ability to work independently.
  • Fluency in English; knowledge of German, French, or Dutch is a plus.

Offer

 

  • Salary: a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results. 
  • Insurance: group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance. 
  • Vacation: You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment). 
  • Social fund: Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs. 
  • Communication: you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement. 
  • Discounts: you will enjoy a 30% discount on your gas and electricity bill. 
  • Mobility: we will offer you a company car and public transport or a mobility budget. 
  • Elia shares: Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price. 

Location

 

Brussels / Berlin (Travel max 4 days every 3 months, covered by Elia)

There’s something electric in the air with this job offer!

In exchange for your work and dedication, you enjoy the following benefits:

A job full of variety with a top employer: Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to further develop your knowledge and skills.

Focus on personal growth and well-being at work: Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost.  At the same time, as a top employer, we put maximum effort into a positive work culture in which your well-being is central.

Development opportunities for a challenging career: At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.

A diverse team of passionate colleagues: Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.

These are just a few of the benefits that distinguish Elia as a Top Employer. We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon!

Apply now »