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Your job offer at 50Hertz Transmission GmbH (Elia Group)

 

Specialist IT Service Management / IT Governance (f/m/d) 

 

Place of work: Berlin-Mitte - Heidestraße 2, 10557 Berlin 

Entry date: For the next possible date   

Unlimited | Vollzeit (37 Stunden pro Woche) 

Job ID: 8770 

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I am responsible for the IT service management in the Elia Group and drive continuous improvements. I am an important contact for stakeholders from business and IT.


That makes this job interesting for me: The Elia Group, consisting of 50Hertz and Elia, is committed to an affordable energy transition while at the same time ensuring security of supply with electricity for 18 million people. Our IT division operates across the Group for both companies in Germany and Belgium, driving digital transformation both within the Group and across the energy sector by providing customized solutions. As a specialist in IT service management and IT governance, I maintain an overview of this international and highly dynamic organization and am actively involved in the implementation of the group-wide IT strategy.


My tasks:

 

  • Service Management:
    • Develop or mature, implement, and maintain IT service management (ITSM) guidelines, processes and procedures based on ITIL best practices, 
    • Develop and monitor Service Level Indicators (SLIs), Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), 
  • Service Improvement:
    • Monitor and report on service delivery performance, including key performance indicators (KPIs) and service level agreements (SLAs), 
    • Collaborate with other IT and business teams to drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT service delivery, 
  • Documentation and Reporting
    • Maintain comprehensive documentation of all ITSM processes, procedures, and service records, 
    • Provide regular reports on service performance, incidents, and improvement initiatives to senior management, 
  • IT Governance
    • Mature IT governance framework and implement changes, while ensuring the framework is comprehensive and aligns with the organization’s goals and objectives, 
    • Establish policies, procedures, and standards for IT governance. 


My profile:

  • Degree in computer science, business informatics or comparable,
  • Professional experience in the ITIL environment and in complex IT service management structures as a consultant/advisor/project manager or in a technical role, 
  • Sound knowledge of IT service management and project management, 
  • ITIL4 certification (ideally Foundation or higher),
  • Strong communication skills and excellent stakeholder management (ideally also at C-level) combined with Expertise in training and coaching stakeholders, 
  • Experience of working in international teams, 
  • Languages: Good knowledge of German and English (C1). 


Nice-to-have:

  • Experience in the utilities / energy sector would be a plus. 
     

Flexi Compass - see how flexible this vacancy is

  • Working hours per week: 37 hours (full time),
  • Flexible working hours and a long-term working time account supporting your work-life-balance,
  • The number of flex days is not limited,
  • No core working hours,
  • Mobile working, also from home, is possible.

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Benefits

  • Individual training opportunities,
  • A modern working environment in the city centre (directly at the main station),
  • 30 days holiday,
  • A company restaurant with fresh prepared meals,
  • Free beverages (coffee, cocoa, tea, water),
  • A company Kindergarten and a parent & child office for short-term care bottlenecks,
  • Company pension scheme,
  • … for more details visit our career website.

Your application

We are constantly screening, so please apply as soon as possible. Please upload your CV and references (stating your salary expectations and availability or notice period) via our application form.

Please do not hesitate to apply, even if you do not match the competence profile 1:1 in all points.

Would you like to learn more? Do you have (technical) questions about the task? Then write to work@50hertz.com. Please refer to the job ID 8770 in the email subject.

We welcome applications from people with disabilities. The 50Hertz Disabled Persons Representative (SBV) (sbv@50hertz.com) will be glad to advise you confidentially, including on the accessibility of our workplaces. If you would like to mention your (severe) disability already in the application form and/or your application, we will forward your application to the SBV so that they can actively support your application from the beginning.

50Hertz Transmission GmbH – a company of the European Elia Group
Human Resources, Eduard Weissbrot, work@50hertz.com
www.50hertz.com

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