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Your job offer at 50Hertz Transmission GmbH (Elia Group)

 

Software Solution Specialist for User Support Tools (f/m/d) 

 

Place of work: Berlin-Mitte - Heidestraße 2, 10557 Berlin 

Entry date: Zum nächstmöglichen Termin   

Unbefristet | Vollzeit (37 Stunden pro Woche) 

Job ID: 9046 

 

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In this role, I will contribute to the further development of software solution products and become an important contact person for topics relating to user support tools.

 

What makes this job interesting for me: The Elia Group (50Hertz & Elia) is at the forefront of the energy transition. In order to meet the complex requirements for grid expansion and grid operation, our colleagues need efficient and accessible systems to request a wide range of resources and receive support on various issues.


The Users Support product is dedicated to providing seamless support experiences for all Elia group staff members and partners. The team's primary mission is to deliver robust, user-friendly tools which empower other products and teams within the company to deliver great support services.


Currently, the main tool in the product scope is the service portal (currently using Ivanti Service Manager), where Elia Group staff members can submit their requests, support agents handle and resolve the tickets. As we aim to continuously enhance our current support tools and possibly expand our scope, we are looking for a new Software Solution Specialist to join the team.


My tasks:

  • Implementation/development of functional and technical customer requirements through configuration or scripting in the user support tools (currently Ivanti),
  • Ensuring operation and software maintenance together with the product team,
  • Advise key users on IT service management issues and best practices when using the tool,
  • Supporting the training of end users,
  • Participate in testing activities of new developments and configurations within the team and with users,
  • Initiating and participating in further developments and improvements of the software,
  • Ongoing support with the integration of the software into the application and system landscape of the Elia Group.


My profile:

  • University degree in business informatics, computer science or comparable,
  • At least 3 years of experience with and up-to-date knowledge of service management tools, preferably Ivanti Service Manager,
  • Knowledge of ITIL-based service management,
  • Sound experience in planning, development, operation and further development of applications or software systems (standard or customized software),
  • Good understanding of agile methods,
  • Willingness to travel occasionally, also abroad to Belgium,
  • Languages: German and English (at least C1).


Not a must, but an advantage:

  • Knowledge of similar service management tools such as Service Now or Zendesk,
  • Experience with MS SQL, Java Script, SOAP and REST API,
  • Experience in IT operations management,
  • Dutch and / or French.

 

Flexi Compass - see how flexible this vacancy is

  • Working hours per week: 37 hours (full time),
  • Flexible working hours and a long-term working time account supporting your work-life-balance,
  • The number of flex days is not limited,
  • No core working hours,
  • Mobile working, also from home, is possible.

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Benefits

  • Individual training opportunities,
  • A modern working environment in the city centre (directly at the main station),
  • 30 days holiday,
  • A company restaurant with fresh prepared meals,
  • Free beverages (coffee, cocoa, tea, water),
  • A company Kindergarten and a parent & child office for short-term care bottlenecks,
  • Company pension scheme,
  • … for more details visit our career website.

Your application

We are constantly screening, so please apply as soon as possible. Please upload your CV and references (stating your salary expectations and availability or notice period) via our application form.

Please do not hesitate to apply, even if you do not match the competence profile 1:1 in all points.

Would you like to learn more? Do you have (technical) questions about the task? Then write to work@50hertz.com. Please refer to the job ID XXXX in the email subject.

We welcome applications from people with disabilities. The 50Hertz Disabled Persons Representative (SBV) (sbv@50hertz.com) will be glad to advise you confidentially, including on the accessibility of our workplaces. If you would like to mention your (severe) disability already in the application form and/or your application, we will forward your application to the SBV so that they can actively support your application from the beginning.

50Hertz Transmission GmbH – a company of the European Elia Group
Human Resources, Philipp Maximilian Böll, work@50hertz.com
www.50hertz.com

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